ASA Annual Conference 2012: Best Way to Predict the Future Is to Invent It

27th / 28th February 2012
Cavendish Conference Centre, 22 Duchess Mews, London W1G 9DT

Conference Programme

This programme will be updated as additional details are confirmed.

Monday 27th February

09:00
Registration, tea/coffee
09:50
Welcome and Introduction
Peter Lawson, Chairman, Association of Subscription Agents & Intermediaries

Session 1: Context Not Containers

Session Chair:
Ann Lawson, EU Publisher Sales & Marketing Director, EBSCO
10:00
Context First
Brian O'Leary, Principal at Magellan Media Consulting Partners
Presentation abstract:
The way we think about publishing is unduly governed by the nature of the container – the physical book. Although demand for digital content has grown substantially, publishers continue to treat digital formats as a derived or secondary use. As a result, context is truncated or excluded, reducing the degree to which content can be discovered and consumed. At the same time, content abundance places pressure on publishers to find new and more effective ways to market content products. O'Leary explains why publishers must start now to revise their content workflows so that they can link to and maintain context while creating and distributing both physical and digital products.
10:25
Begin with the Customer: Context Not Containers
Tim Babbitt, Sr. Vice President, Platform Management, ProQuest Kevin Sayar, President & GM, ebrary
Presentation abstract:
Whether content is in an eBook, a journal, a database or a special collection is increasingly irrelevant as users’ searching habits have changed. Often, they are seeking answers to specific questions, which makes context the driving force and the container in which the content is to be found, irrelevant. This calls for not only changes to traditional thinking, but smart technology that can read cues from the user and deliver just the right information, assembled in a way that makes it easy to navigate, understand and use. This session explores how the research experience is being recreated so that content becomes the ultimate power-source for the end-user.
10:50
Publishing Without Borders
Timo Hannay, Managing Director, Digital Science, Macmillan Publishers Ltd.
Presentation abstract:
The time has come to rethink what we mean by 'publishing'. Smart publishers are taking on a new roles in information dissemination and management, and establishing new relationships with their customers, founded on a deep appreciation of information technology. This talk draws in particular on lessons from science publishing, especially the activities of Nature Publishing Group and its new sister business, Digital Science.
11:15
Q&A/Discussion
11:25
Tea/Coffee Break

Session 2: The Semantic Web

Session Chair:
Martin Marlow, CEO, Maverick Outsource Services
11:50
The Future of Academic Content Discovery
Victor Henning, Co-founder and CEO, Mendeley
12:15
Triple Bypass: The Death of the Semantic Web?
Richard Padley, Managing Director, Semantico Limited
Presentation abstract:
Re-examines how important the semantic web is for publishers, which technologies are relevant, where the risks are, where current developments are leading, aiming to show that, from a technology perspective, the semantic web has not turned out to be a significant driving force in publishing, although there are one or two parts of the technology which do offer genuine utility for publishers.
12:40
From Discovery to Delivery: Publishing Opportunities on the Semantic Web
Daniel Mayer, Vice President, TEMIS
Presentation abstract:
Over the past five years semantics have emerged as a critical technology for the online distribution of content, and have entered mainstream adoption by publishers, in particular to power advanced information access features on their portals and to package their content innovatively. This session investigates the key current applications for semantics on the web, including some not present in the original vision, and underscore underlying trends shaping how we will manage, distribute, and access information in the future.
13:05
Q&A/Discussion
13:20
Networking Lunch

Session 3: Libraries–What Next

Session Chair:
Jill Emery, Collections Librarian at Portland State University
14:20
Spaces and Clouds: The Library as Destination and Launch Pad
Chris Banks, University Librarian and Director, Library and Historic Collections, University of Aberdeen
Presentation abstract:
In an increasingly digital age the library as a physical entity - one with the right spaces and facilities and services to meet a variety of study and research needs - is as important as it has ever been. This session examines the emerging trends at the University of Aberdeen – an institution which has invested strongly in the physical and digital environments, and in the services to support both.
14:45
Get It. Got It. Good?
Bruce Heterick, Vice President, Outreach & Participation Services, Portico & JStor
Presentation abstract:
The continuing global economic depression has necessitated many changes in library purchasing methodologies, and has cast a spotlight on a new culprit for the long-running "serials crisis" saga - The Big Deal. The short-term benefits of this much-embraced "solution" following the last serials crisis instalment – barely a decade ago – are now being evaluated with a longer term perspective and the economic benefits are not so apparent. As economists (and others) have argued for some time, the demand for access to electronic journals would be much more price elastic - and the cost to the academic community would be lower - if universities were to stop purchasing bundled site licenses at prices that greatly exceed average cost. As many universities take steps to change the economics of these deals - or to extricate themselves completely from their terms and conditions - advances in web-scale discovery and on- demand delivery have created new opportunities to pursue demand-driven access of journal content in a much more scalable way. These demand-driven solutions may not only be the new reality for many academic libraries, but they may also become the last resort for journals from non-commercial publishers like university presses and scholarly societies.
15:10
Analytics in Library Management: Are You Ready for the Next Generation?
Dvir Hoffman, Director, Product Management & Marketing, Ex Libris Group
Presentation abstract:
This session explores ways in which analytics can take libraries into the next generation. Academic libraries are home to a wealth of information about the entire population of the institution—from the most senior faculty member to the newest undergraduate. Reflecting evolving patterns of research and learning, libraries are continuously gathering and recording data on research interests, student habits, and favoured scholarly resources. Increasingly under pressure to demonstrate their value to the objectives of the institution or consortium, libraries are looking for ever more creative ways to improve efficiency and productivity. Powerful analytic capabilities enable libraries to put numbers on their value and to expose tangible evidence of their leading role in the academic lifecycle. From usage data and onwards, analytics shed light on the inner workings of the entire institution, as well as those of the library. Valuable insight into libraries’ operation can be gained via purchasing trends, comparative analysis, and even predictive analysis—helping managers to better plan their daily operation. The library is becoming to the institution what Google has already proved to be for the Web—a hub of intersecting networks where both faculty and students freely share information about themselves and their research; all of which can be used to advance the goals of the institution.
15:35
Q&A/Discussion
15:45
Tea/Coffee Break

Session 4: eBooks–Onwards & Upwards

Session Chair:
Mark Carden, Principal, Naughton Consulting
16:15
Inventing the Future, and Prevailing
Kari Paulson, President, eBook Library
16:40
eBooks: Sales Models to Please Everyone?
Ken Breen, Sr. Director, eBook Products, EBSCO Publishing
17:05
Beyond eBooks: Working with Different Types of Content & New Business Models
Karen Phillips, Editorial Director, SAGE Publications
Presentation abstract:
Karen will draw on experience of launching SAGE Research Methods Online to show how publishers are moving beyond eBook platforms to developing products which use a range of different content types, including journals, reference works, books, and video. It will also look at other content types which are emerging: entries of different lengths, video and data which all become more accessible for both teaching and research in an online environment. The talk will also look at new business models that are emerging in an increasingly complicated menu of choices for both publishers and librarians.
17:30
Q&A/Discussion
17:45-19:30
Networking Reception/Drinks

Tuesday 28th February

08:45
Registration, tea/coffee

Session 5: New Roles for the Modern Intermediary - Part I

Session Chair:
Susan Wolper, CEO, Wolper Subscription Services
09:30
Redefining the Role of an Agent
David Main, CEO, Swets
09:55
Thriving in Chaos - Intermediaries Delivering Value in A Changing Landscape
Ann Lawson, EU Publisher Sales & Marketing Director, EBSCO Information Services
Presentation abstract:
The burgeoning volume of electronic content, in its many forms, constantly changes the landscape for all involved in the information industry, leading to a reliance on multiple solutions for management and delivery. This is costly and resource-hungry. Our world is becoming ever more complex; money is in short supply; libraries need to develop and implement mechanisms and solutions, either by themselves, in consortia, or to outsource to an intermediary. To help libraries to thrive in such a chaotic, changing landscape, intermediaries have to be agile and quick to adapt, delivering added value to libraries, institutions, corporations, publishers and consortia alike.
10:20
The Role of the Modern Intermediary and What Constitutes Value in the Library of 2012
Jill Emery, Collections Librarian at Portland State University and Social Media Specialist at Electronic Resources and Libraries, LLC
Presentation abstract:
Libraries continue to struggle with the prime issues of journal transfer and platform changes with electronic subscription management. This talk provides two specific examples that illustrate how local technical services staff hours are spent addressing these issues and propose ways intermediaries can help improve these situations. It will then explore developing areas in libraries and where librarians focus will be in the next five years.
10:45
Q&A/Discussion
11:00
Tea/Coffee Break

Session 6: New Roles for the Modern Intermediary - Part II

Session Chair:
Sarah Durrant, Principal, Red Sage Consulting
11:45
Adding Value to the Publishers' Business
Pinar Erzin, Managing Director, Accucoms
Presentation abstract:
Finding the niche in serving publishers as an agent, without being a traditional subscription agent. Bridging between libraries and publishers, how does that position sales organisations like Accucoms in the supply chain? Do we compete or do we work together? What are some of the other emerging initiatives being added to the supply chain, for example, small publisher coalitions?
12:10
New Roles or New Needs: Just Being Flexible in This Ever-Changing Environment
Emilie Delquie, Vice President, Publishers Communication Group
Presentation abstract:
New business models and services are constantly being introduced to respond to factors such as the increasing pressures on library budgets, the evolving expectations from end-users and the tumultuous economic context around the world. Publishers’ offerings are evolving and it is not only the role of the modern intermediary to evolve with them, but also to anticipate the next best strategies with them. Today, flexibility is key and this presentation reviews some examples of how intermediaries can collaborate with publishers and end-users in order to secure concrete long-lasting results.
12:35
Q&A/Discussion
12:45
Closing Remarks
Peter Lawson, Chairman, ASA
13:00
Programme Close
13:00
Lunch
14:15-16:15
Members' Meeting - ASA Members Only
Chaired by Peter Lawson, ASA Chairman

Speaker Bios

Tim Babbitt, Sr. Vice President, Platform Management, ProQuest

Timothy Babbitt is Senior Vice President, Platform Management at ProQuest, responsible for bringing innovation to platform content and tools that support researchers across the entire lifecycle of their research. Prior to joining ProQuest in 2009, Babbitt served as the Chief Information Officer at Ithaka, formerly known as JSTOR. During that time, he launched the new JSTOR delivery platform across three data centers, and re-engineered the data center infrastructure for improved reliability, security and performance. Babbitt has been on the business school faculty of the University of Illinois at Urbana- Champaign, and at the Rochester Institute of Technology. He has also taught at the University of Pittsburgh as well as the Management of Technology Organizations program at Carnegie Mellon University. This experience in teaching, research and collaboration has been invaluable in his current role. Babbitt holds a BA and MA in Anthropology and Archaeology from the University at Buffalo and did his PhD studies at the University of Pittsburgh in Management Information Systems. He also sits on the Board of Directors for the ISNI International Agency.

Chris Banks, University Librarian and Director, Library and Historic Collections, University of Aberdeen

Chris Banks, FRSA, joined Aberdeen as University Librarian and Director, Library Special Collections and Museums in October 2007 as the University embarked on one of the biggest and most important cultural projects undertaken in Scotland in recent years: the creation of a new £57million Library and Special Collections Centre. The first phase of the new building opened in September 2011. With over twenty years' experience at the British Library, Chris is Chair of the Scottish Confederation of University Research Libraries (SCURL), a Board member of Research Libraries UK (RLUK), and a member of the LIBER steering committee on Heritage Collections and Preservation. She remains active in the national and international arms of the International Association of Music Libraries, Archives and Documentation Centres (IAML). Chris is a Trustee of the Britten-Pears Foundation and a Trustee of the New Berlioz Edition.

Ken Breen, Sr. Director, eBook Products, EBSCO Publishing

Ken Breen joined EBSCO Publishing in September 2010 as the Senior Director of e-book Products. He is responsible for developing and managing EBSCO Publishing’s e-book and audio book product and content strategy. Previously, Mr. Breen had been the Vice President of Business Development at Gale where he dealt with e-books and served in a variety of roles for 11 years including: strategic planning & alliances, rights acquisition & management, copyright & licensing and product management. Mr. Breen’s experience with e-books began in 1997 as the Product Development Manager for City Directories at R.L. Polk & Company, an international, privately owned, consumer information company. In that role, he led the migration of Polk's infoTYME product (the electronic version of the print City Directory) from diskette to CD-Rom. During his career Mr. Breen has been a featured speaker and a panellist at conferences including American Library Association Annual Conference and London Book Fair.

Mark Carden, Principal, Naughton Consulting

Mark Carden is a specialist in e-books, digital content and educational technology, with a background in sales & marketing, library software, information systems and project management. From 2010 to 2012 he was head of global sales and marketing at Publishing Technology; prior to that he led Ingram Digital in Europe from 2007 to 2009. He has worked in the library and information world for over ten years, including holding senior positions at OCLC, Dynix and Innovative Interfaces. Previously, he worked in senior information technology and project management roles, notably at Barclays Bank, NatWest Life and Accenture. He has a BA in Philosophy and Psychology from Oxford University.

Emilie Delquie, Vice President, Publishers Communication Group

Emilie Delquié is Vice-President of Publishers Communication Group and has been an active member of the information industry for over eleven years. She joined PCG, the sales and marketing consulting firm in 2005, after working for five years with the collection development team at the University of Massachusetts-Boston Library. She now works closely with over 100 publishers to implement marketing campaigns designed to increase retention, grow institutional subscriptions and effectively communicate with librarians and end-users around the world. Recently, she has conducted studies on librarians’ attitudes toward e-books and co-authored chapters on e-books standards and patron-driven acquisition.

Sarah Durrant, Principal, Red Sage Consulting

Sarah has 22 years’ experience in the scholarly and professional information sector. During her career she has worked for publishers (Academic Press and John Wiley & Sons), information intermediaries (Catchword and Ingenta) and for the development agency INASP. She has also worked for the Association of Subscription Agents & Intermediaries (ASA), for whom she was Secretary General, and the Association of Learned and Professional Society Publishers (ALPSP) where she was CEO. These days Sarah runs her own consultancy, Red Sage Consulting, through which she delivers a wide range of services to publishers, libraries, information service providers, universities and others involved with digital information. Sarah has a strong interest in helping professionals and businesses achieve their goals and fulfil their potential and, through Red Sage, she will be offering training and other professional development services, including executive and life coaching, from Spring 2012.

Jill Emery, Collections Librarian at Portland State University and Social Media Specialist at Electronic Resources and Libraries, LLC

Jill Emery is the collection development librarian at Portland State University and has over fifteen years of academic library experience from various higher education institutions within the United States of America. She has served as chair of the ALA-ALCTS continuing resources committee (previously the serials section) and is a past-president of the North American Serials Interest Group (NASIG). Jill is also the social media specialist for the Electronic Resources & Libraries, LLC and serves on their program planning committee for the annual conference. She is a current member of The Charleston Advisor editorial board and the columnist for Heard on the Net. She has written extensively about electronic resource management and was named a Library Journal Mover and Shaker in 2004 for her work with electronic resources.

Pinar Erzin, Managing Director, Accucoms

Pinar Erzin, Managing Director and co-founder of Accucoms, fulfilled commercial roles in the subscription management industry since 1999, as Sales Manager to corporate libraries in Turkey, Publisher Relations Manager at Swets Blackwell, and as General Manager of Extenza Marketing Solutions. In June 2004 she launched Accucoms and has been actively growing the line of services offered to publishers since then. In her role at Accucoms, together with her multilingual team, Pinar works on behalf of publishers helping them serve their customers and reach new markets.

Timo Hannay, Managing Director, Digital Science, Macmillan Publishers Ltd.

Timo Hannay is Managing Director of Digital Science. He previously worked at its sister organisation, Nature Publishing Group, where he was director of Nature.com. In his former lives, Timo was a research neurophysiologist (in Oxford and Tokyo), journalist (at The Economist and Nature) and management consultant (at McKinsey & Co.).

Victor Henning, Co-founder and CEO, Mendeley

Dr. Victor Henning is the co-founder and CEO of Mendeley, a London- and New York-based technology startup. Since its launch in 2009, Mendeley has grown into the world's largest research collaboration platform with more than one million users, and the world's largest crowd-sourced research database with more than 150 million uploaded documents. For his work on Mendeley, Victor was elected a Fellow of the Royal Society of Arts. He holds a Ph.D. from the Bauhaus-University of Weimar, where he researched the role of emotion in consumer decision making. Prior to this, he worked in strategy consulting, film production, and music.

Bruce Heterick, Vice President, Outreach & Participation Services, Portico & JStor

Bruce Heterick is Vice President at ITHAKA, where he has sales and business development responsibilities for JSTOR and Portico on a global basis. Bruce has spent nearly 25 years in the higher education and library communities. He was an application developer at Virginia Tech before joining VTLS in 1988. Bruce held senior management positions at The Faxon Company and Blackwells, and prior to joining JSTOR in 1999, was executive director of SunGard SCT’s higher education consulting practice. Bruce has written and presented extensively on information management issues, and is active in the Coalition for Networked Information (CNI), and the National Information Standards Organization (NISO), where he is currently serving as Chair of the Board. He holds a B.S. in Management from Virginia Tech, and a M.B.A. from the Pamplin School at Virginia Tech.

Dvir Hoffman, Director, Product Management & Marketing, Ex Libris Group

Dvir Hoffman is Director of Product Management and Marketing at Ex Libris, a leading provider of technology for academic libraries. In his current role at Ex Libris, Dvir leads the company’s product management and marketing efforts for the Alma next-generation library management service, a cloud-based SaaS solution. Dvir has more than 15 years’ experience in established technology companies—building software solutions, analytics and cloud offerings. His previous roles include Director of Product Management at Imperva, a prominent software security vendor, and, at NICE Systems—a world-leading software analytics vendor—leading the company’s offering for the financial market. Prior to that he held several engineering and product management positions at EMC².

Ann Lawson, EU Publisher Sales & Marketing Director, EBSCO Information Services

Ann Lawson is European Publisher Sales and Marketing Director with EBSCO Information Services, a job which involves liaison with EBSCO’s major publisher partners across Europe. After an academic career in linguistics in UK and German institutions in her twenties, Ann worked for HarperCollins and Oxford University Press in electronic business development. Ann joined EBSCO in September 2006 to explore the world of electronic subscriptions. Ann is on the UKSG committee, head up the ALPSP seminar programme committee and is currently Treasurer for the ASA.

Peter Lawson, Chairman, ASA

Peter Lawson is International Sales Director for S. Karger AG and Karger Libri, Basel. Peter has been in STM publishing sales since 1975. He joined Karger in 1983 with responsibility for sales throughout Europe and the Middle East, moving a decade ago to the USA to cover the North American continent. His sales responsibilities at Karger include academic and corporate, for all journals and books, both in print and online. Peter has served as Chairman of the Association Subscription Agents and Intermediaries since 1996.

David Main, CEO, Swets

David Main has been Chief Executive of Swets Information Services since 2010 . In addition, he is a Director of Talisman Management and Non-Executive Director of Forbidden Technologies Plc. Other interests include being on the Board of Trustees for Sabre Trust (building schools in Ghana) and being on the Advisory Board for Queen’s University Business School in Canada. Prior roles include being Chairman of Aqua Service, CEO of Well Well Well, Executive Director for GUS Home Shopping, and Partner at Bain & Company in both the UK and Canada. His education includes an MBA from IMD in 1984 (Lausanne Switzerland), a Canadian Chartered Accountant designation in 1982, and a Bachelor Of Commerce in1980 from Queen’s University, Kingston, Canada. He has travelled extensively and lived in 6 countries – UK, Canada, US, Switzerland, Kenya and Indonesia.

Martin Marlow, CEO, Maverick Outsource Services

Martin Marlow is CEO and Principal of Maverick Publishing Specialists, the company he founded in early 2009 to provide strategic consultancy and outsource services specifically for the publishing industry. Today, Maverick has over 50 consultants and development resources, with clients and support offices across the UK, US and Asia Pacific. With over 27 years senior management experience in electronic information, Martin is a frequent speaker at Industry events worldwide and a regular reviewer and contributor in industry press. Past positions include Senior VP, Ingram Digital; VP Sales and Marketing for Atypon; Director of Strategic Marketing for ProQuest, Director of E-Commerce for Blackwell Ltd and Sales and Marketing Director for SilverPlatter Information.

Daniel Mayer, Vice President, TEMIS

Daniel Mayer is VP of Corporate Marketing at TEMIS, a leading provider of semantic content enrichment solutions for the Enterprise. He is responsible for promoting, as well as shaping, the flagship Luxid® product range and its roadmap with a particular focus on STM Publishing and Enterprise Information Management. Prior to joining TEMIS, Daniel served for the past 12 years in a variety of marketing and product strategy functions throughout the IT value chain. Daniel holds both a Masters degree in Business from HEC, France, and a Masters in Computer Science from ENST, France.

Brian O'Leary, Principal at Magellan Media Consulting Partners

Brian O’Leary is founder and principal of Magellan Media, a management consulting firm that works with publishers seeking support in content operations, benchmarking and financial analysis. O’Leary writes extensively about issues affecting the publishing industry. With Hugh McGuire, he is editing "Book: A Futurist's Manifesto", a collection of forward-looking essays on publishing that is being published in three parts by O'Reilly Media. O'Leary is also the author of a research report on the impact of free content and digital piracy on paid book sales, as well as the editor and primary contributor for a study of the use of XML in book publishing. Both reports were published by O’Reilly Media in 2009. Before becoming a consultant, O'Leary served as senior VP and associate publisher with Hammond Inc., an internationally recognized geographic reference publisher. Responsible for database development, editorial content, production, and operations, he restructured editorial operations to benefit from the firm’s prior technology investments. O'Leary came to Hammond after a 12-year career overseeing production and distribution operations at several of Time Inc.’s weekly magazines. He earned an A.B. in chemistry from Harvard College and an M.B.A. from Harvard Business School.

Richard Padley, Managing Director, Semantico Limited

Richard Padley is one of Semantico’s founders and has 25 years experience in digital publishing. Before founding Semantico in 1999 Richard worked for Macmillan where he developed the online versions of the Grove Dictionaries of Art and Music. Before this he specialised in building workflow tracking systems for multi volume reference works, SGML content management systems and typesetting. Richard has a degree in computer science from Sussex University and lives in Brighton.

Kari Paulson, President, eBook Library

Kari Paulson is the President and founder of Ebook Library (EBL), a subsidiary of Ebooks Corporation. Kari has more than a decade of experience with eBook technology, working closely both with publishers and libraries to continue to innovate eBook access models and technology. Kari currently oversees EBL’s global operations and thoroughly enjoys the challenges of working in a high growth, rapidly changing space in libraries and publishing. Most interested in the opportunities and challenges posed by the intersection of technology and publishing, Kari was an early and an ongoing advocate for trialing new technologies and access models, such as mobile access and patron-driven acquisition. A regular speaker at international conferences and events, she considers herself enormously fortunate to have the opportunity to work in many diverse communities and cultures across the globe. Growing up in the arctic winters in Minnesota, Kari was drawn to winter sports and began her career as a professional figure skater in Europe. Before working for Ebooks Corporation, she has had a diverse career in media, having been a voice agent, a radio producer, a film producer, and web development project manager and consultant for a web development company.

Karen Phillips, Editorial Director, SAGE Publications

Karen Phillips is Editorial Director at SAGE Publications. She has worked at SAGE for 27 years across the journals, textbook, and reference programmes, and on the development of new online products at SAGE. She has recently worked on the launch of SRMO (SAGE Research Methods Online) and on the forthcoming eBook platform SAGE Knowledge.

Kevin Sayar, President & GM, ebrary

Kevin Sayar, President and General Manager of ebrary®, has led the company from its conception in 1999 to its current position as a leading e-book provider to libraries worldwide. Sayar continues to focus on building the high-growth business through the development of innovative research technologies such as DASH!™ (Data Sharing, Fast) and InfoTools™ and flexible acquisition models including patron driven acquisition and subscription. He has also brokered strategic partnerships with companies such as YBP, which has integrated ebrary within its digital and print book acquisition workflow. Previously Sayar worked for Wilson Sonsini Goodrich & Rosati (WSGR), considered the U.S. leader in high technology start-up legal representation, and was an independent consultant to several start-up businesses. He holds a J.D. from California Western School of Law and a B.A. in English from the University of California, Berkeley.

Susan Wolper, CEO, Wolper Subscription Services

Susan Wolper is President and CEO of Wolper Information Services and has led the company for more than two decades, during its greatest period of growth and success. A former corporate attorney specializing in real estate, she joined the family-owned company in 1990 as Vice President and became sole owner and President/CEO in 1993. Susan earned a Juris Doctorate from Case Western Reserve School of Law after graduating Cum Laude from the University of Rochester. Susan is a member of the Special Libraries Association, American Library Association, Medical Library Association, and the Executive Committee of the Association of Subscription Agents & Intermediaries.

Sponsors

Support of the following sponsors is gratefully acknowledged.