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 %$4'Intermediation adds value, reduces cost((& (  _Debbie Dore, Head of Sales & Marketing Swets Information Services ASA Conference February 2004 ``U5(Today s presentation Historical value the intermediary added in print Challenges of the e world for both Publisher & Library Print v e resource costs E content cycle The value the intermediary brings in the e worldt2716Intermediary in Print world 7 e Single contact Single payment One currency One Supplier Recharging Customer Service Customised toolsD PV 2ee  Reduced risk Early payment Reduced administration Minimal investment (CS, Systems) Value add services provided by the Intermediaryh 2`22+@2H20@2 8E world 75% of all STM journals now available online Predicted that by 2008 60% STM subs will be e-subscriptions Led by: User Demand Publisher Marginz-=   9Impact Library Reinvent all systems, workflows, business relationships New Skills:- Technical Negotiation Marketing Shortage of knowledgeable people  gaps in the market Training Increased pressure on headcount and budget Reduction in print tasks replaced by far more complex challengesTE@( @(@(E  : E opportunity - Publisher Deal direct with the customer Save margin and cut costs Big Deal Opportunity to bypass intermediary Raise profitability Increase profile ?Systems ?Resources ?Customer Service<@2@2)@2 ;!Print v e-resource costs RSavings Space Unpacking Check in Claiming Labelling Stamping Barcoding Binding < G@ J(?    MAdded costs Selection Negotiation Licence Management Activation Maintenance06@@M <"E content cycle  =# Where does the intermediary fit?  2Buying as a consortium: Agree and finalise aims Gain consensus on members requirements Set expectations Co-ordinating information Establish funding, renewal requirements Suggest a way forward Benefit No vested interest Clearly agreed objectives/requirements Save time for all ` L >$Deciding where to focus effort DMigrating print to electronic: Analyse existing holdings (Expenditure per publisher, common interest titles, common subject areas) Identify priority publishers Targeting quick wins Gaining commitment Benefit Only place where all key data is available Progress increases commitment Project proceeds with funding to support2 |ED ?%New titles and packages  Web accessible databases Print and electronic titles TOC alerts Subject-based alerting service E-mail bulletins Licence bank Benefit Ease of sourcing All information held in one place Maximise value gateway services &~a @&Licence agreement Licence bank  standard Benefit of experience  trusted relationships Model licence as a basis for discussion Parameters already agreed Relevant information for all parties Any relevant offers forwarded Communication channel kept open Benefit Basis of the offer in line with need Less negotiation required Experience fully utilised Higher success rate B mcb A'"Administration / Licence Agreement" _ Experts in administration who co-ordinate order, invoice, licence and access requirements hold relevant customer details Consolidated payment Tailored invoicing in currency of choice Licence management Single communication point Benefit Mistakes / delays reduced Licences signed Legal agreement in place Payments to suit both customer and publisher p[l p[_ B(XGateway Services  Investment in Technology --,  Eases access to relevant content Choice of authentication methods Single interface Stable multi-level linking structure Usage starts from one source  COUNTER compliant Current awareness alerting MARC records A & I linking agreements Benefit Ease of use Reduced maintenance cost Customer has a single contact Quick resolution, Technical supportVh\[ C)Renewal / Amendment Reminder to renew Early enough to renew and resolve terms Advise on backfiles and archiving Grace periods Benefit Renewal a priority Ease of making it happen<j@2 @2,@2(D Q D*!Intermediary in Print and E world"" E+Summary  %For transition from print to electronic to happen intermediation will be needed Option to pick and choose which elements you use Accept the need to pay for the value realised Where intermediation exists all parties can continue to achieve their aims in a cost and process efficient way P 2 21 2 2 2 2 2 2&% y ` 33` Sf3f` 33g` f` www3PP` ZXdbmo` \ғq>9y`Ӣ` 3f3ff` 3f3FKf` hk]wwwfܹ` ff>>\`Y{ff` R>&- {p_/̴>?" dh@? d8h@@ `  n?" dd@   @@``PZh    8   P`pF  @ `  F   @ `   E(    6 D  X Click to edit Master title style!!   6   RClick to edit Master text styles Second level Third level Fourth level Fifth level!    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